General trading conditions of the company Kurt Haenel Hirschhornwaren - in the following Hirschhornwaren-Haenel mentioned and their internet platform www.hirschhornwaren haenel.de.

§ 1 general

(1) all supplies and achievements, which Hirschhornwaren-Haenel for the customer furnishes, exclusively take place on the basis of the following general trading conditions in their at the time of the order valid version. Deviating regulations have validity only if they were agreed upon in writing between Hirschhornwaren-Haenel and the customer.


§ 2 contract conclusion

(1) The offers of Hirschhornwaren-Haenel in the Internet represent a noncommittal request at the customers to order with Hirschhornwaren-Haenel goods. By the order of the desired goods in the Internet (www.hirschhornwaren-haenel.de), via E-Mail, via fax or via telephone the customer delivers a binding offer on conclusion of a sales contract. The offer is at the latest obligatory, if it passed the respective interface to Hirschhornwaren-Haenel.

(2) With offers, which are delivered in the electronic course of business, Hirschhornwaren- Haenel confirms the entrance of the offer immediately on electronic way.

(3) Hirschhornwaren-Haenel is entitled to accept the offer of the customer within one period of 7 calendar dates by transmission of a confirmation of order. The confirmation of order can take place in particular also via transmission of an E-Mail. After fruitless expiration the offer applies as rejected.


§ 3 prices and terms of payment

(1) All prices are including the legally in each case valid value- added tax, costs of transportation, packing or insurance are separately computed and distinguished.

(2) Payments take place against cheque/before cash or after three positive orders also by calculation. Orders from foreign countries are accepted and completed only against cheque/before.

(3) With any actualizations of the Internet sides of Hirschhornwaren-Haenel all earlier prices and other data concerning goods become invalid. The valid version of the Internet sides at the time of the order is relevant excluding.


§ 4 return right

(1) The consumer in the sense of the §13 BGB can return the received commodity within two weeks without indication of reasons by return at us. The period begins to run at the earliest with the receipt of the commodity and this instruction. Commodity, which can not be dispatched in package, you can explain the return also by a cancelling demand in text form (e.g. by letter, fax or E-Mail). For keeping the punctual sending off of the commodity or the cancelling demand meets the period. In each case the return takes place at our expense and danger.

The return or the cancelling demand wears to take place:

  Kurt Haenel Hirschhornwaren
  Ortsstrasse 154
  98593 Kleinschmalkalden

(2) Return sequences
In the case of an effective return the received achievements on both sides have to be refunded and uses if necessary are to give back (e.g. customs advantages). In the case of degradation, damage or use of the commodity, we reserve ourselves to require for the depreciation and for the value of the use of the commodity replacement. This does not apply, if the degradation of the commodity exclusive is to lead back on their examination - as it would have been possible for you for instance in the shop. You can avoid the indemnification according to value obligation, by taking the commodity not like an owner in use and omitting everything, which impairs their value. Make sure that in particular incomplete packing contents lead to the depreciation and thus to the indemnification according to value. If you make use from your return right, we recommend, to open the original packaging carefully and the commodity in complete original packaging (inside and out side packing) to send back, claims we will if necessary charge purchase price which can be refunded with that. Freight charges, already resulted, and other fees, in particular collection fees, can not be refunded by us.

(3) Return completion

For the completion of the returns, we propose the following possibility:

- goods with a weight up to 31 kg, the requirement within the prescribed period of a goods returned sticker is sufficient for free return, in order to exercise the return right. Please contact our service department via E-mail (info@hirschhornwaren-haenel.de ) or by telephone (+4936849-21317).

- goods, which have a weight over 31 kg or which can not be transported by DPD (German pack service) but by a shipping agency, you can exercise the return right by telephone (+4936849-21317) or via E-Mail (info@hirschhornwaren-haenel.de ) to our service department. We are going to organize the free collection and cancelling of the goods.

- unfree returns cannot be received for organizational reasons.


§ 5 supply

(1) The supply effected as fast as possible via transmission from stock, place of delivery is the registered place of business of the company Kurt Haenel Hirschornwaren.

(2) Each supply stands under the reservation that Hirschhornwaren-Haenel is supplied just in time and normal. The time for delivery is noncommittal and amounts generally 3-7 days.

If the disregard of one time for delivery is to lead back on higher force other circumstances which can not be represented from Hirschhornwaren-Haenel, the period is extended appropriately. In such a case the customer is informed immediately by Hirschhornwaren- Haenel. Payment of damages or other requirements in the case of late or not effected supply is impossible, as far as there are no resolutions or rough negligence caused by Hirschhornwaren- Haenel. Hirschhornwaren-Haenel is obligated to inform the customer immediately about the unavailability of the achievement and to refund each return the customer already has furnished immediately.

(4) The supply takes place against a forwarding expenses lump sum, whose exact amount is separately distinguished with each supply.


§ 6 retention of title

The ordered commodity remains up to the complete payment property of Hirschhornwaren- Haenel. Before transfer of title a pawn, a transfer by way of security, a processing or a transformation without express consent of Hirschhornwaren-Haenel are not permissible.


§ 7 investigation and obligations of the customer

(1) If goods with obvious damage to the packing or to contents are delivered, then the customer has to lodge a complaint this immediately with the carrier/freight service and refuse the acceptance. Besides is immediate with Hirschhornwaren- Haenel contact over telephone, fax, to take up email or by post office.

(2) In the case of obvious lack these must be announced as fast as possible, however within ten days after discovery in writing or by E-Mail to Hirschhornwaren-Haenel. Otherwise the guarantee is void in accordance with § 8 for these lack.

(3) Hidden lack are to be announced immediately after discovering at Hirschhornwaren- Haenel.


§ 8 guarantee

(1) The requirements of the buyer against the salesman with lack depend on the legal regulations within the legal periods, as far as as a result of following regulations no deviations arise.

(2) Damage, which is caused by inappropriate or measures contrary to the terms of the agreement of the buyer, during list, connection, operation or storage, does not justify a requirement against the salesman.


§ 9 data security

(1) The data processing takes place in accordance with condition of the valid Federal Law for Data Protection. All data received from the customer are exclusively raised, processed, used and passed on to assigned partners, as far as this is necessary for the reason and execution of the sales contract and the further business relation between the customer and Hirschhornwaren-Haenel.


§ 10 other

(1) The customer rights from the present treaty are not transferable.

(2) Deer horn, fallow deer antlers, elk´s antlers, roe deer antlers and deer paws are natural raw materials. Therefore the products manufactured from it are subject to natural fluctuations and can deviate in size, colour, appearance and weight from the shown product pictures. This does not represent a lack.

(3) If one or more regulations of these AGB should be ineffective, then this involves not the inefficacy of the entire contract. The ineffective regulation is replaced by the relevant legal regulation.

(4) The validity of the UN business law is excluded, it applies German right.